Ordering your favorite Lovepop designs is easy! Follow these simple steps to place your order seamlessly.

How do I place an order?

Need to adjust your order? Learn how to remove items from your cart before checkout.

Added something to your cart by mistake, or simply changed your mind? No worries&#x2014;removing items from your Lovepop cart is quick and easy!&#xA0;<h3 id="step-1-open-your-cart">Step 1: Open Your Cart</h3>Your cart is located at the top right corner of your screen. Just click the little shopping cart icon, and you&#x2019;ll see all the items you&apos;ve added.<img src="https://attachments.gorgias.help/ZPB9rx1M5YYxWVa3/hc/MdAV17qKmP6ZWgaX/2025030316-04de4a60-6697-4ee1-bbff-106f96d125cb-c6be9330-6d4b-4a4d-97af-76963abd6368.png" style="width: 609px;" class="fr-fic fr-dib">&#xA0;<h3 id="step-2-remove-an-item">Step 2: Remove an Item</h3>Once you&apos;re in your cart, you&#x2019;ll see a list of everything you&apos;ve added.<ul><li>To remove an item, click the trash can icon next to the product you no longer want.</li><li>If there are multiple items, click the minus (-) button beside the quantity until the trash can icon appears, then click it to remove the item.</li></ul><img src="https://attachments.gorgias.help/ZPB9rx1M5YYxWVa3/hc/MdAV17qKmP6ZWgaX/2025030316-62fa2da8-b79b-41cf-b082-2d740e377d8f-ddb51eaf-656e-4670-8576-e815ce271914.png" style="width: 609px;" class="fr-fic fr-dib">&#xA0;<h4 id="step-3-if-youre-already-at-checkout">Step 3: If You&apos;re Already at Checkout</h4>Changed your mind while checking out? No problem! Just click the &quot;Back to Cart&quot; button to return to your cart and remove items.<ul><li>On desktop, the &quot;Back to Cart&quot; button is in the top left corner of the checkout page.</li><li>On mobile, you&#x2019;ll find the &quot;Back to Cart&quot; button below the order summary.</li></ul>&#xA0;Desktop/Laptop View: &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;&#xA0;<img src="https://attachments.gorgias.help/ZPB9rx1M5YYxWVa3/hc/MdAV17qKmP6ZWgaX/2025030316-766f5f50-e0c1-4fd1-a158-9db81dcb1190-51025f65-3ce7-4a97-8e79-6207806cac43.png" style="width: 609px;" class="fr-fic fr-dib">&#xA0;Mobile View:<img src="https://attachments.gorgias.help/ZPB9rx1M5YYxWVa3/hc/MdAV17qKmP6ZWgaX/2025030316-a02a18a6-1ee1-4631-8cb8-25f68e8f6b5f-367555a4-d1d0-4cb1-9a76-1fed3a485cbf.png" style="width: 381px;" class="fr-fic fr-dib">&#xA0;And that&#x2019;s it! The item will be removed from your cart, and you can continue browsing for more magical surprises.

How do I remove items from my cart?

Need to cancel your Lovepop order? Follow these quick steps: Locate your order confirmation email, click "View or Cancel Your Order," and use the "Cancel" option on the order status page. Remember, cancellations must be made within 30 minutes of plac

Need to cancel your order? We&#x2019;re happy to help!Please know that due to our commitment to processing and shipping orders quickly, we have just 30 minutes after an order is placed to make any changes.To make this as fast and easy as possible, customers have the ability to cancel orders themselves! To cancel an order, please follow these steps carefully:Step 1: Locate Your Order Confirmation EmailThe first step in canceling your order is locating your confirmation email. This email is sent to the email address you provided at the time of purchase. If you can&apos;t find it in your inbox, please check your Promotions, Spam, and Junk folders.Step 2: Click to View or Cancel Your OrderWithin the order confirmation email, scroll toward the bottom, where you&apos;ll find an option that says &quot;Click here to view or cancel your order.&quot; Click on this red highlighted link to proceed to the order status page. This link will direct you to the page where you can manage your order.<img src="https://attachments.gorgias.help/ZPB9rx1M5YYxWVa3/hc/MdAV17qKmP6ZWgaX/2025011514-a760c61b-721c-4495-92dc-f005a507345e-0ef892db-c06c-46b7-8afa-b47b805fb68b.png" style="width: 534px;" class="fr-fic fr-dib">Step 3: Cancel Your OrderOnce on the order status page, look for the &quot;cancel&quot; option. This is the button you&apos;ll need to click to initiate the cancellation process. Please note that order cancellations can only be made within 30 minutes of placing your order. After this time frame, the system may not allow cancellations.<img src="https://attachments.gorgias.help/ZPB9rx1M5YYxWVa3/hc/MdAV17qKmP6ZWgaX/2025011514-20b3b1b5-0bc3-4da0-9484-284652a21bd5-7be85c9d-9e87-4733-9a4a-b339a224e4bf.png" style="width: 534px;" class="fr-fic fr-dib">Step 4: Confirm CancellationAfter clicking &quot;cancel,&quot; you&apos;ll be prompted to review and confirm the cancellation. Select &quot;Cancel Order&quot; to confirm. Your order will be canceled, and a refund will be issued to the original form of payment.&#xA0;We hope this guide makes cancelling your order a breeze. Thank you for choosing Lovepop!

How can I cancel my order?

Wondering what "Unfulfilled" means? Learn more about order processing and when to expect updates.

&#x201C;Fulfilled&#x201D; and &#x201C;Unfulfilled&#x201D; are statuses used by our distribution and fulfillment centers. These are internal statuses used by our teams and you should not worry if you see your order as &#x201C;Unfulfilled.&#x201D; If you&#x2019;ve scheduled your order to ship right away and you haven&#x2019;t received a shipping notification within 2 business days of placing your order, this might be due to holidays or unforeseen circumstances. Rest assured, we always ship your order as soon as possible.

Why does my order status appear as “Unfulfilled”?

We want you to receive your Lovepop order on time! Here’s what to do if it’s delayed or hasn’t arrived yet.

*Note: Couriers can mark orders &quot;delivered&quot; up to 24-hrs prior to actual delivery. &#xA0;Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received. We know you&#x2019;re excited about receiving your Lovepop order, and we do everything we can to make sure it gets there quickly. Let&#x2019;s find out where your order is on its journey by trying the following:<ul><li>If you placed your order while signed in to your Lovepop customer account, you can view your order history and shipping details by <a href="https://www.lovepopcards.com/account/login" rel="noopener noreferrer" target="_blank">logging in here</a>.&#xA0;</li><li>Locate your Lovepop order number and shipping confirmation email received from &apos;orderconfirmation@lovepopcards.com&apos; Your email privacy settings may send these important order details to your spam, blocked, and trash folders. &#xA0;We recommend that you add &apos;Lovepopcards.com&apos; to your approved contact list.</li><li>If you selected a shipping option that includes tracking, your tracking number will appear as soon as your order ships.&#xA0;Click on the &apos;Track Your Order&apos; button to be directed to your order&apos;s unique tracking details.</li><li>Tracking details may take up to 24-48 hours to populate after the initial acceptance scan by our carrier. Also, tracking details for all shipping services, other than FedEx, may be provided by a third-party global tracking service and partner.</li><li>If you&#x2019;ve ordered multiple items, you may see multiple tracking numbers for your order. Don&apos;t worry, this is normal and means that items have shipped from two different Lovepop fulfillment centers to prevent any delays. If you&#x2019;re still waiting for part of your order, this might be why!&#xA0;</li></ul>Please refer to your order&apos;s current tracking status below:<table><tbody><tr><td>Delivery Status</td><td>Explanation</td></tr><tr><td>Not Found</td><td>Item is not found at this moment. If necessary, please verify with the carrier and check back later.<ul><li>The carrier hasn&apos;t accepted your package yet.</li><li>The carrier hasn&apos;t scanned and entered tracking information for your package yet.</li><li>Your tracking number is incorrect or invalid.</li><li>Archived order and tracking details are no longer available.</li></ul>After we ship your order, it will be processed by the carrier, at which time they scan and update the tracking details. Delays between these scanning events can occur, therefore tracking information may not appear online immediately. Check back again in 1-2 business days.</td></tr><tr><td>In Transit</td><td>Item has shipped and is on its way to its destination. General explanation:<ul><li>Carrier has taken possession of your order.</li><li>Your order has been dispatched or departed from its country of origin.</li><li>Your order has arrived at its destination country and pending customs inspection.</li><li>Your order has arrived at its destination country and awaiting domestic transportation.</li></ul></td></tr><tr><td>Out for Delivery</td><td>Your order has been loaded onto the delivery truck and is making its way to its destination. We call this &#x201C;the last mile&#x201D; and you should expect your order to arrive the same day!&#xA0;</td></tr><tr><td>Delivery Attempt - Note Left/Scheduled</td><td>Delivery was attempted but failed. This may be due to several reasons, so it&#x2019;s important for you to contact the carrier to arrange for alternate delivery.Note: Once a carrier has possession of your order we are unable to contact the carrier on your behalf, but they will be happy to work with you directly.<ul><li>Recipient not available at time of delivery, or no such person;&#xA0;</li><li>Delivery delayed and rescheduled;</li><li>Address issues, such as wrong house number, rural route, or no such location in the records of the carrier;</li></ul></td></tr><tr><td>Delivered</td><td>Your order was successfully delivered to its destination! If you show your order as &apos;delivered&apos; but have not received it, complete the following:<ul><li>Check your mailbox, dropbox, porch, and adjacent areas carefully;</li><li>Check with neighbors, family members, or co-workers to ensure someone did not accept it on your behalf;</li><li>If shipped directly to a recipient, ask them to check and confirm the above;</li><li>If still unable to locate, contact the carrier and initiate a &apos;Trace for a Missing Package.&apos; <a href="https://www.usps.com/help/missing-mail.htm" rel="noopener noreferrer" target="_blank">USPS</a> and <a href="https://www.fedex.com/en-us/customer-support/claims.html" rel="noopener noreferrer" target="_blank">FedEx</a> both have effective processes in place, and can often locate your order.</li></ul>Note: Couriers can mark orders &quot;delivered&quot; up to 24-hrs prior to actual delivery. &#xA0;Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received.&#xA0;</td></tr><tr><td>Undeliverable - Return to Sender</td><td>Delivery was attempted but failed after multiple attempts to deliver. Carriers may or may not include specific details on why this might have occurred, but it is often due to:<ul><li>Recipient or location refused shipment</li><li>Unable to locate destination after multiple attempts</li><li>International Customs returns</li></ul>Note: Carriers will often hold your order for a few days and try to contact you if you purchased Expedited shipping and included a phone number. Orders that cannot be delivered will be returned to Lovepop, at which time we will process a return and refund and will notify you.</td></tr></tbody></table>&#xA0;

What do I do if my order is late or missing?

Need to make a change to your order? You have 30 minutes after checkout to modify it. Simply locate your order confirmation email, click to edit, and make changes to your personalized cards.

How do I make changes to my recently placed order?

Learn what to do if you need to change the payment method after placing your order.

When you check out and submit your order, your credit card or alternative form of payment is automatically charged and settled. If you&#x2019;ve received an order confirmation email, everything went through successfully, your payment has been posted, and your items are on their way!&#xA0;For additional details in regards to canceling your order, please visit our &quot;<a href="https://lovepop.gorgias.help/en-US/how-can-i-cancel-my-order-1055418" rel="noopener noreferrer" target="_blank">How can I cancel my order?</a>&quot; article.

How do I update the payment method on my order?

The billing and shipping addresses may appear swapped when shipping a card directly to a recipient. However, as long as you've received an Order Confirmed email, your order is processing correctly and will ship without issues.

When you ship a card directly to your recipient, you might see two addresses when reviewing the order confirmation. The shipping address for your recipient and the billing address associated with your payment method may appear transposed. This can be a little confusing, but don&#x2019;t worry!&#xA0; As long as you&#x2019;ve received an Order Confirmation email, the order was processed without any payment-related problems, and your order will ship to your recipient with no issues. Also, we don&apos;t share any of the billing or pricing information with the recipient, so the only thing they&apos;ll receive is the Lovepop product itself. Orders do not include any type of pack slip or invoice.

Why does the shipping address appear as the billing address on my order?

Lovepop

Get help with order status, modifications, and any inquiries related to your Lovepop purchase.

Your Order

Where can I get a Lovepop card today?

What can I do if my favorite design is out of stock?

What is a "special order" item and how is it different?

How can I schedule an item to arrive in the future?

What does a delivered card look like? How will my order arrive?

📬 How Much Does It Cost to Mail a Lovepop Card or Gift?

Sending a Card

What is a Personalized Note?

What products is the personalized note available on?

How do I add a personalized note?

How do I add a photo to my personalized note?