How do I make changes to my recently placed order?

We begin processing and fulfilling orders the moment you checkout to make sure we don’t miss your special occasion. 

Please know that due to our commitment to processing and shipping orders quickly, we have just 30 minutes after an order is placed to make any changes.

If you have an order change request (“Oops, I made a typo on my boss’ birthday card!”), customers have the ability to edit orders themselves! To edit an order, please follow these steps carefully:

Step 1: Locate Your Order Confirmation Email

The first step in canceling your order is locating your confirmation email. This email is sent to the email address you provided at the time of purchase. If you can't find it in your inbox, please check your Promotions, Spam, and Junk folders.

Step 2: Click to View or Edit Your Order

Within the order confirmation email, scroll toward the bottom, where you'll find an option that says "Click here to view or modify your order." Click on this red highlighted link to proceed to the order status page. This link will direct you to the page where you can manage your order.

Step 3: Edit Your Order

Once on the order status page, look for the "Edit Cards" option. This is the button you'll need to click to initiate the modification process. Please note that order modifications can only be made within 30 minutes of placing your order. After this time frame, the system may not allow modifications or cancellations.

Step 4: Edit Personalized Cards

After clicking "Edit Cards," you'll be prompted to another webpage where you can see your personalized card and edit the note. Once you locate the card you want to modify, click the "Edit" button.

Step 5: Make changes

After clicking "Edit", the personalization process will pop up, you can then make changes to your message. After editing, you can click next, review and update and your message will be updated! 

If your order's edit window has expired, we, unfortunately, won't be able to make changes or cancel your order.  We will, however, be happy to assist you in placing a new order and walking you through our return process.

Making Additional Order Changes

• Editing the Shipping Address for Blank Cards: If you need to edit the shipping address for a blank card order, please call us within 30 minutes of your purchase so we can update the shipping address for you. Please note that once our Happiness Team updates the shipping address, the change will not be reflected on your shipping confirmation email. However, rest assured that the address has been updated, and your order will be shipped to the correct address.

• Removing an Item from Your Recently Placed Order: If you need to remove an item from your order, please reach out to us within the 30-minute window so we can assist you in modifying your order before it is processed.

If your order's edit window has expired, we, unfortunately, won't be able to make changes or cancel your order. We will, however, be happy to assist you in placing a new order and walking you through our return process.