Learn about Lovepop's transition from Shopify Wholesale to Faire, including the benefits, key dates, changes in pricing, and how to place orders after May 1st, 2024.

1. Why are we transitioning from Shopify Wholesale to Faire?Shopify is deprecating its Wholesale platform on April 30th, 2024. After thoroughly evaluating all available options, we are excited to leverage Faire&apos;s advanced features, dedicated support, expanded network, seamless integration capabilities (and more!) which will enhance our wholesale operations and provide a better experience for our partners. &#xA0;2. When will the transition take place? When can I place an order in Faire?The transition from Shopify Wholesale to Faire will take place May 1st, 2024.You may start start placing orders in Faire on May 1st, 2024. Due to Mother&apos;s Day Season, estimated shipping for orders placed before May 10th will be 15-21 business days. After, May 10th, shipping will return to 4-7 ;business days.3. What will happen to my existing orders and open payments?&#xA0;Any open orders will be fulfilled and should be paid under current terms.4. Will my order history migrate to Faire?No, order history cannot migrate at this time.5. Will there be any changes to pricing or terms during the transition?Yes, however, as Faire offers great discounts and terms, you will still be getting lovepop products at a deep discount (minimum 50% off MSRP). You&apos;ll also enjoy additional discounts and promotions through Faire.&#xA0;6. Which products will be available on Faire?The vast majority of our current assortment will be available on Faire (over 750 products!). Licensed products are not currently available on Faire. If you have any questions about licensed card purchases, please contact <a href="mailto:wholesale@lovepopcards.com">wholesale@lovepopcards.com</a>.7. How do I access the Faire platform? Do I need a new password?Faire is a 3rd party platform which does require independent account credentials. If you&apos;re not already a member, please<a href="https://www.faire.com/direct/lovepopcards?signUp=direct" rel="noopener noreferrer" target="_blank"> click this link to get started.</a>8. What support is available for using the Faire platform?Faire offers dedicated support and a large range of resources and tutorials to help you make the most of their platform. Please see the following resources:<ul><li><a href="https://www.faire.com/support" rel="noopener noreferrer" target="_blank">Faire Help Center (Customer Support)</a> </li><li><a href="https://www.faire.com/support/topics/360001585012" rel="noopener noreferrer" target="_blank">Faire FAQ Homepage</a> </li><li><a href="https://www.faire.com/support/topics/360001284932" rel="noopener noreferrer" target="_blank">Getting Started</a><ul><li><a href="https://www.faire.com/support/articles/360019854651" rel="noopener noreferrer" target="_blank">Resetting My Password</a> (on Faire)</li></ul></li><li><a href="https://www.faire.com/support/topics/360001411332" rel="noopener noreferrer" target="_blank">Orders and Shipping</a><ul><li><a href="https://www.faire.com/support/articles/9557123815707" rel="noopener noreferrer" target="_blank">How are Shipping Costs Estimated at Checkout?</a></li><li><a href="https://www.faire.com/support/articles/360050268892" rel="noopener noreferrer" target="_blank">What Does it Mean When a Brand&apos;s Store is &quot;On Pause&quot;</a></li><li><a href="https://www.faire.com/support/articles/4402385570843" rel="noopener noreferrer" target="_blank">Where Can I Find My Order Number?</a></li><li><a href="https://www.faire.com/support/articles/360006919652" rel="noopener noreferrer" target="_blank">When Will I Get My Order?</a></li><li><a href="https://www.faire.com/support/articles/21762830251291" rel="noopener noreferrer" target="_blank">My Order is Delayed</a></li><li><a href="https://www.faire.com/support/articles/360018235292" rel="noopener noreferrer" target="_blank">How Do I Change my Shipping Address?</a></li><li><a href="https://www.faire.com/support/articles/360007197951" rel="noopener noreferrer" target="_blank">How Do I Change my Shipping Address After Order?</a></li><li><a href="https://www.faire.com/support/articles/5334511881499" rel="noopener noreferrer" target="_blank">How Do I Add a Purchase Number to My Order?</a></li></ul></li><li><a href="https://www.faire.com/support/topics/360001431771" rel="noopener noreferrer" target="_blank">Payments and Taxes</a><ul><li><a href="https://www.faire.com/support/articles/360015892632" rel="noopener noreferrer" target="_blank">How Do I Pay for Orders?</a></li><li><a href="https://www.faire.com/support/articles/360016658851" rel="noopener noreferrer" target="_blank">How Do Net 60 Terms Work?</a></li><li><a href="https://www.faire.com/support/articles/360018497831" rel="noopener noreferrer" target="_blank">Changing My Payment Methods</a></li></ul></li></ul>9. Can I still contact you directly with questions or concerns during the transition?Absolutely! Our team is here to support you every step of the way. Please don&apos;t hesitate to reach out to us directly at <a href="mailto:Wholesale@lovepopcards.com">wholesale@lovepopcards.com</a> with any questions or concerns you may have about the transition.Please note that we will strive to minimize disruptions to ordering and communication during the transition process. However, if you encounter any issues or have trouble placing orders, please reach out to us immediately so we can assist you.10. How will the transition to Faire benefit me as a wholesale partner?The transition to Faire will provide you with access to advanced features, dedicated support, and a larger network of retailers and buyers, enhancing your overall experience and making it easier for you to do business with us.11. Do you participate in the Faire Exclusivity (formerly the &quot;Zip Code Protection&quot;) Program?We do not participate in the Faire Exclusivity Program at this time.12. Where can I find more information about Faire?For more information about Faire, please visit their <a href="https://www.faire.com/support/retailers" rel="noopener noreferrer" target="_blank">Guide for Retailers</a> which includes a search function for key words, FAQ, and links to contact Faire Customer Support.&#xA0;If you have further questions about the transition to Faire, you may also contact our team directly at&#xA0;<a href="mailto:wholesale@lovepopcards.com">wholesale@lovepopcards.com</a>.&#xA0;We are here to help answer any questions you may have and ensure a smooth transition for everyone involved. <a href="https://www.faire.com/direct/lovepopcards?signUp=direct" rel="noopener noreferrer" target="_blank">Get Started on Faire HERE</a>

Faire FAQ

We're thrilled you're interested in carrying Lovepop in your store! We partner with Faire to provide our products to retailers across the U.S. If you'd like to sell Lovepop in your store, please refer to our Faire FAQ for further details.

We&apos;re delighted you&apos;re interested in selling Lovepop at your brick and mortar store!We partner with Faire to provide our amazing products to existing retailers throughout the United States. Please see our <a href="https://lovepop.gorgias.help/en-US/faire-faq-1055790" rel="noopener noreferrer" target="_blank">Faire FAQ</a> for further details.&#xA0;

How do I sell Lovepop at my store?

Lovepop products are exclusively available online for approved and authorized Wholesale Retail Partners within their approved websites. Sales through online marketplaces like eBay, Amazon, Etsy, Rakuten, or Walmart are not allowed.

Only approved and authorized Wholesale Retail Partners may sell some Lovepop merchandise online within their approved wholesaler website. Lovepop products may not be sold through online marketplaces like eBay, Amazon, Etsy, Ratuken, Walmart, or any other affiliate marketplace. Additional MSRP and online sales requirements also apply. All online sales must follow MSRP. No online discounts are approved. Private consumers and all unauthorized entities and resellers may not sell or feature Lovepop products or merchandise. U.S. Trademark, copyright, and patent restrictions apply and can be reviewed within our <a href="https://www.lovepopcards.com/3676021/policies/1390313.html" rel="noopener noreferrer" target="_blank">Terms of Service</a> policy.&#xA0;<h2 id="are-you-interested-in-selling-lovepop-in-your-store">Are you interested in selling Lovepop in your store?</h2>We now partner with Faire to provide our amazing products to retailers throughout the United States! Please visit our <a href="https://lovepop.gorgias.help/en-US/faire-faq-1055790/23000155997719-Faire-FAQ" rel="noopener noreferrer" target="_blank">Faire FAQ</a> for more details including how to <a href="https://www.faire.com/direct/lovepopcards?signUp=direct" rel="noopener noreferrer" target="_blank">Sign-Up</a>!

Can I sell Lovepop merchandise online?

Return and RMA Policy. As of May 1st, 2024, we have transitioned to Faire. Please see our Faire FAQ for details. For orders placed prior to May 1st, returns and exchanges are not accepted. In the rare event you receive damaged product for orders plac

Return and RMA PolicyAs of May 1st, 2024, we have transitioned to Faire. Please see our <a href="https://lovepop.gorgias.help/en-US/faire-faq-1055790" rel="noopener noreferrer" target="_blank">Faire FAQ</a> for details.&#xA0;For orders placed prior to May 1st, returns and exchanges are not accepted. In the rare event you receive damaged product for orders placed prior to May 1st, please contact our Wholesale Team via email at <a href="mailto:wholesale@lovepopcards.com">wholesale@lovepopcards.com.</a>

How do I process an RMA return or exchange?

Contact Lovepop Wholesale Team for any inquiries related to orders or product information. Learn how to reach us for assistance, including post-May 1st, 2024 transitions to Faire, with helpful contact details and tips for faster responses.

As of May 1st, 2024, we have transitioned our Wholesale platform to Faire. Please review our <a href="https://lovepop.gorgias.help/en-US/faire-faq-1055790" rel="noopener noreferrer" target="_blank">Faire FAQ</a> for details including how to <a href="https://www.faire.com/support">contact Faire Customer Support</a>.&#xA0;If you have any questions about orders placed on our platform prior to May 1st or you have inquiries related to products, please feel free to contact our Wholesale team via email at <a href="mailto:wholesale@lovepopcards.com">wholesale@lovepopcards.com</a>.&#xA0;Additionally, you may send us a message by &apos;<a href="https://lovepop.gorgias.help/en-US/how-can-i-contact-customer-support-1053458" rel="noopener noreferrer" target="_blank">Submitting a Request</a>&apos; directly to our Wholesale Team. To help expedite your request, please be sure to include as much detailed information as possible, including:<ul><li>First and last name</li><li>Business name</li><li>Your email address associated with your account</li><li>Contact phone number</li><li>Description of your issue.&#xA0;</li></ul>A member of our Wholesale Team will strive to contact you within 1-business day.&#xA0;Please keep in mind that delays may exist during peak seasonal periods (ex. Holidays, Valentine&apos;s, high demand periods, etc), but we&apos;ll do everything we can to reply to your request as soon as possible.

How do I contact the Wholesale Team if I am an existing authorized reseller?

Lovepop

Interested in sharing Lovepop with others? Learn how to become a retail or wholesale partner.

Wholesale Retail Partners

Where can I get a Lovepop card today?

What can I do if my favorite design is out of stock?

What is a "special order" item and how is it different?

How can I schedule an item to arrive in the future?

What does a delivered card look like? How will my order arrive?

📬 How Much Does It Cost to Mail a Lovepop Card or Gift?

Sending a Card

What is a Personalized Note?

What products is the personalized note available on?

How do I add a personalized note?

How do I add a photo to my personalized note?

Personalizing a card

How do I place an order?

How do I remove items from my cart?

How can I cancel my order?

Why does my order status appear as “Unfulfilled”?

What do I do if my order is late or missing?

How do I make changes to my recently placed order?

How do I update the payment method on my order?

Why does the shipping address appear as the billing address on my order?

Your Order

What shipping options do you offer?

How do I track my order?

Do you ship to PO Boxes, Military bases and/or Correctional Facilities?

Do you ship internationally?

Where does my order ship from?

Shipping and Tracking

How do I apply a special promotional code?

💸 How Can I Save on Lovepop Cards?

How does the 5 for $50 promotion work?

What is The Vault?

Do you offer any large or bulk order discounts?

Special Promotions

What payment methods do you accept?

Where is my refund?

Billing and Payments

Lovepop Rewards Program

My Lovepop Account and Rewards

What is your Return Policy?

Where do I send my return?

What should I do if my order arrived damaged?

Returns and Replacements

How can I contact Customer Support?

Contact Us

Story of Lovepop

Where are Lovepop products made and sourced from?

Do you offer donations to charitable organizations?

About Us

FCC Information Regarding Electronic Greeting Cards

FCC Notices