Lovepop offers a 30-day return policy for unused merchandise in its original packaging with proof of purchase. Refunds are processed within up to one quarter, and can take up to 7 business days to appear in your account.

If you are not completely satisfied with your purchase from our site, Lovepop will accept returns for merchandise within 30-days of purchase. &#xA0;Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).If we&apos;re unable to help get your issue resolved or you decide to return your items, we recommend that you use a trackable shipping method to ensure your return is successfully received by our <a href="https://lovepop.gorgias.help/en-US/where-do-i-send-my-return-1055768" rel="noopener noreferrer" target="_blank">Lovepop Returns Center</a>.Once received, our team will inspect and process your return. We will email and notify you once your return and refund have been successfully processed. Please note it may take up to 1 quarter for your return to be processed and refunded. Once processed, your refund will automatically post to the original form of payment. Please note that it may take up to 7 business days to see your refund posted to your account.On the rare occasion that something has gone wrong and your order contains damaged items, please visit our &quot;<a href="https://lovepop.gorgias.help/en-US/what-should-i-do-if-my-order-arrived-damaged-1055771" rel="noopener noreferrer" target="_blank">What should I do if my order arrived damaged?</a>&quot; article.Note: If you purchased your Lovepop merchandise from a <a href="https://www.lovepopcards.com/pages/our-locations" rel="noopener noreferrer" target="_blank">retail store or authorized reseller</a>, please contact them directly to help with your return. We&apos;re unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.

What is your Return Policy?

Send returns to Lovepop Returns at 10750 Denton Drive, Dallas, TX 75220. If purchased from a retail store or authorized reseller, please contact them for assistance.

Please visit&#xA0;our &quot;<a href="https://lovepop.gorgias.help/en-US/what-is-your-return-policy-1055765" rel="noopener noreferrer" target="_blank">What is your Return Policy?</a>&quot; article for important return instructions and details before sending us your returnable items. Items purchased from Lovepopcards.com may be sent to:Lovepop Returns10750 Denton DriveDallas, TX 75220&#xA0;Note: If you purchased your Lovepop merchandise from a <a href="https://www.lovepopcards.com/pages/our-locations" rel="noopener noreferrer" target="_blank">retail store or authorized reseller</a>, please contact them directly to help with your return. We&apos;re unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.

Where do I send my return?

If your order arrives damaged, don't worry—we're here to help! Please contact our Lovepop Customer Happiness Team, providing pictures of the damaged items along with your order details. We'll assist you in processing a replacement or refund.

Oh no! We&#x2019;re so sorry to hear that, and we want to get this fixed for you! While we take every precaution to make sure your items get to you safe and sound, accidents do happen!Our Lovepop Customer Happiness Team is here to assist you in processing a replacement or refund for your damaged items.&#xA0;Please send an email to <a href="mailto:hello@lovepopcards.com" id="isPasted">hello@lovepopcards.com</a> and kindly include and attach pictures of the damaged items, along with your customer and order details and one of our Happiness team members will contact you.&#xA0;

What should I do if my order arrived damaged?

Lovepop

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